DALLAS — Sept. 28, 2023 — At GITEX GLOBAL, Oct. 16-20 at the Dubai World Trade Center (DWTC), Black Box (booth H8-30) will showcase customer experience (CX) solutions and consulting services that leverage conversational AI and other cutting-edge tools to help businesses dramatically improve customer experiences, reduce costs, and ensure optimal ROI from their CX technology investments. With a focus on how AI can improve efficiency and improve employee and customer satisfaction, will feature world-class services and solutions that help organizations deliver exceptional experiences with consistency across the customer journey. Black Box will partner onsite with Cognigy's cutting-edge Conversational AI experts to provide solutions for the ultimate customer experience whether existing or new platforms.
“The quality of the customer experience can be a key differentiator for businesses today, and when deployed strategically within a larger CX solution, tools such as conversational AI can deliver a valuable competitive edge,” said N Jayantha Prabhu, business head - India, SAARC and MEA at Black Box. “We look forward to showcasing our best-in-class CX solutions and services at GITEX GLOBAL, where we’ll offer insights into the value of AI tools and provide guidance with regard to overall CX transformation: choosing the right platforms, applications, and business partner to deliver those integrations.”
Exhibiting within the AI Everything show at GITEX GLOBAL, Black Box will highlight CX transformation solutions and services that empower businesses to improve the experiences they provide to customers while reducing the costs of those services. Black Box experts will be on hand at GITEX GLOBAL to discuss in detail how AI-based tools can be implemented within larger CX solutions and services to help enable exceptional customer experiences.
The company will also show how tools and technologies such as chatbots and conversational AI can facilitate these goals — accelerating response times, enhancing personalization, reducing wait times, prioritizing issues, answering common questions, routing calls automatically, verifying or confirming customer-specific information, etc. — to help businesses optimize both internal processes and CX.
More information is available at www.gitex.com.
Further information about Black Box and the company’s products and services is available at www.blackbox.com.
Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.
Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.
Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses across the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents.
To learn more, visit the Black Box website at www.blackbox.com. Follow the company on Twitter @BlackBox_ns. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, LLC.
Black Box Contact:
Melissa Bradley
Black Box
Tel: +1 724 873 7013
Email: Melissa.Bradley@blackbox.com
Agency Contact:
Carolyn Archambault
Wall Street Communications
Phone: +1 801 266 0077
Email: carolyn@wallstcom.com
