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GSA Contract Information

GSA Contract Transition

Black Box products are now available on Synnex GSA schedule:
47QTCA19D00MM.

Black Box will continue to provide you and your team with technical and design support, product demos or evaluations, and answer product performance questions. Synnex will handle the back-office transactions, including orders, quotations, and fulfillment.

If you already know which specific product you need you can contact Synnex directly to request a quote or place an order by calling 877-230-5680 or email blackboxgsa@synnex.com.

New Account

A dedicated Black Box team is already in place at Synnex and ready to help you set up your new account. To get started, call or email Synnex:

Black Box Commercial Service Customers

This contract change only impacts Black Box Technology Product Solutions Group (TPS). If you have an existing relationship with the Black Box Commercial Services Division, you should continue to engage directly with them.

Customer Service

Product Returns

Contact the company your original order was placed with for an RMA.

  • Black Box: 877-877-2269
  • Synnex: 877-230-5680

Technical Support

You can still contact Black Box for any technical support questions via:

How To Purchase

Purchase Options

  • Call Synnex: 877-230-5680
  • Email Synnex: blackboxgsa@synnex.com
  • Send purchase orders via mail to:
    Synnex Corporation
    39 Pelham Drive
    Greenville, South Carolina 29615

Payment Options

  • If paid in 15 days, .25 % discount, otherwise balance due in 30 days with approved credit
  • Credit cards are also accepted

Eligibility

Who Can Order?

Federal government agencies, quasi-agencies (e.g. U.S. Post Office, TVA); prime and subcontractors (must provide a letter of authorization from the government agency); charitable organizations; international agencies (e.g. IMF, World Bank, WHO, etc.); and state, local agencies and education (i.e., state cooperative purchasing).

Vendor Authorizations

Resellers participating as Teaming, Dealer or Agent Partners must hold and maintain vendor authorizations, where applicable, to resell products from SYNNEX'S GSA Schedule & Contracts. Authorized resellers must adhere to the Terms and Conditions of each participating manufacturer's government program in order to resell through this contract. Any violation of this requirement may result in immediate de-authorization from the SYNNEX GSA Program.

Terms and Conditions

Geographic Scope

48 contiguous states, D.C., Alaska, Hawaii, U.S. Territories and Commonwealths. International and APO Addresses.

FOB Point

CONUS - Destination within 48 contiguous states & District of Columbia. OCONUS - To Port of Embarkation.

Standard Delivery Time

30 days after Receipt of Order (ARO) more or less based on availability. Actual delivery time of in-stock items within one to three days, depending on destination.

Open Market Line Items

No limitation specified by the contract. However, agencies must follow open market procurement regulations. The open market items must be clearly identified as such on the GSA Schedule delivery order. Open market items on a GSA Schedule order will not be governed by the terms and conditions of the GSA Schedule contract.

Substitutions

Yes - with customer’s approval for a product with equal or greater functionality and or lesser price. Substitute product must comply with the Trade Agreements Act.

BPAs

BPAs may be written against the contract.

Industrial Finding Fee

IFF= 0.75% (75 bps) included in GSA Price.

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