GENESYS and Black Box ― Better Together

Black Box® delivers cutting-edge technology solutions and world-class consulting services to businesses on every continent. As experts in call-center technology, we can help you modernize your customers' experience—across marketing, sales, and service on any channel. Black Box and Genesys can help you with mission focused AI that finds, wins, and keeps customers for your organization across 100+ countries. We can support your organization whether it provides in person work or remote work opportunities for better satisfied and efficient employees.

Consider reading our brochure to learn how we can be your next customer service partners:

With more than 45 years of global transformation expertise, Black Box works with customers at a scale and pace that meets business needs reduces costs, and grows revenue with unmatched customer success. Together Black Box and Genesy's deliver a world- class suite of consulting services, data and application integration tools, and best-in-class customer experience technology.

IDC predicts that, by 2022, 65% of organizations will have shifted to a digital-first approach through automated operations and contactless experiences. Gartner predicts that over 75% of midsize and large organizations will have adopted a multicloud or hybrid IT strategy by 2022. Those trends together unlock the power cloud-driven contact centers.

Contact centers and customer support teams often were on the front lines for the past two years. Whether you're evaluating new solutions or simply staying up on the trends, you need to understand what's driving rapid innovation and how organizations are already putting those innovations to work.