Whether you’re a partner or an end user, we want to give you a quality experience every time. That’s why we offer phone and chat support from our customer and tech support teams (24/7 in most regions).
Our Standard Double Diamond Warranty protects your Black Box® brand products from manufacturing and/or material defects. During the warranty period, Black Box will repair or replace your damaged equipment at NO CHARGE!
Plus, Extended Double Diamond Warranties are available on select products or you can protect eligible previously-purchased Black Box® brand items for an additional one or three years.
Prior to shipping, our team can configure your products based on your requirements and overall system design. We’ll also assist you with programming so that your system and/or controller will properly manage your new equipment. Service Level Agreements for assistance with system programming, individual training, onsite support, and more are also available.
Once you order your product, we can configure it to your exact requirements onsite.
We offer certified in-house and onsite training courses to keep our customers updated on new solutions and trends. We also offer a series of educational blogs, white papers, and more.
